He asked that I eliminate the many hanging shut from the closets Once i was Beforehand instructed by the sales rep which i could go away all dresses hanging. Well up coming day rolled all over and in lieu of sending a similar installer, they sent a unique installer, with carpeting that was Slash from a special roll so right after he gets it all down I observe its not the precise coloration of carpet laid the previous working day. I phoned Randy again on Saturday when installer was nevertheless here and left a voice message, no reaction. I remaining Randy a voice mail on Monday March twenty sixth at 8:fifteen, Yet another at 11:00 and An additional at four:00pm. Even now no return phone. The installer that was scheduled to return out today to complete the carpet from the closet just identified as at seven:40pm to convey he could be right here in about one hour. So, bottom line can be a 3 hour position has caused me Pretty much 3 days of stress in addition to a condo in disarray. Never once more!
The second bathroom isn’t far better, lacking and sloppy grout and chalking function, chips on both sides from the bathroom and stuffed with grout, chalking utilized to fill in from where by the bedroom base board finishes plus the tile baseboard begins due to the unfinished do the job.
(4) Within the quite beginning of this buy, we happen to be lied to by everyone within the sales Girl (Loni), into the installers, to a number of employees members of your organization. Loni promised us good quality Berber Carpet, good quality 1/2 inch padding, as well as a finished product or service that we'd proud to own. Which includes not been the situation, inside the slightest. Apparently, the Berber carpet that we gained was not of the standard she mentioned for the reason that now you're presenting us a “high quality†carpet  as a technique to fix this mess. Loni also reported that the carpet would blend in properly with the present floor Which transitions would not be required.
Past pissed off now, we have been promised another update and an put in was scheduled – Yet another no exhibit. Now all I want can be a refund and void the guarantee on the carpet We now have. Our contacts are actually Elena Nelson and now Scott Heath (Tampa). We now have skipped a lot of times from perform and cannot have confidence in Empire to perform the job any more. We've notified BBB and Uncover Card and do not want A further give from Scott Heath – simply a refund.
At 9am. Then they mentioned 11-1 having a phone from a manger within just 30min. Now I referred to as back again in. Someone has me on hold checking Together with the Boston Workplace.
Through the position, I went upstairs to view how they were being doing they usually didn’t modify any of the prevailing padding in almost any of my closets. After i asked why they explained no need—why did I buy padding????
We’ve read through your article, and we’re unhappy to listen to that the installation hasn't been accomplished. Make sure you e-mail us at customersupport@ empire-today.
We dislike delays approximately you need to do, and sincerely regret the inconvenience. We’ll be in contact with you Soon to reschedule your installation.
They don’t even wish to look at the wall and baseboards they weakened. I continue to don’t have mild in my Bed room. And the best part is I’m within a wheelchair and might’t to many of the plugs. iT has been a dwelling HELL I suppose I will have to get an attorney to receive them to repair what they may have broken, They are the worst..
(it’s been 3 times because they have been there). We now have to move into the house and will’t since the floors and baseboards need to be fixed. We have now folks looking to obtain the home that we're relocating from so we're in bind right up until This is certainly all mounted. However not a soul will simply call us from the corporate and check out to solve the specific situation. I wish I could increase photographs on This page so Every person can see how terrible it really is! Working with Empire Today has been a awful nightmare!
August 15, 2018 at 12:09 pm Superior early morning. I am composing to complain a few botch tile job that I had accomplished on my two loos in April 2018. The job took virtually 3 times, the contractor took every one of the product or service that I believed I acquired and my commode was replaced incorrectly. To generate matters worse I observed in June 2018 that my grout was cracking in my bedroom tub– believed not an excessive amount of over it right until July 2018 when I noticed large piece of gout was cracked in my key rest room and another rest room, in addition to the floor was unleveled. It took me three weeks to get a vendor out ( right after many attempts only for being informed he was on family vacation). When he came he explained that the ground was unleveled Which many in the tiles would need being eradicated and changed in order to take care of.
We’re sorry to listen to you’re unsatisfied, and sincerely regret the inconvenience. We’ve Positioned your account, and we’ll be in contact with you shortly.
You should e-mail your Speak to details to customersupport@ empire-today.com. You should definitely mention Headquarters in the topic line for further aid. We anticipate Listening to from you.
The adhere to-up inspection by Joe, which initiated Trevor’s subsequent take a look at was to reiterate my dissatisfaction with the first installation also to include The problem via the entrance entrance doorway, which I remediated at website my own price (see primary write-up). The nerve your group needs to Participate in semantics. I shared with Kim that their response was unacceptable check here and the arrangement was for a full alternative, not only for your dining area and any ruined floorboards at a very good/discounted cost.